Frequently Asked Questions
Are our drivers qualified?
- Drivers are IVR accredited
- MPS security cleared
- CBR checked
- ADR accredited
- Working towards CPC
How do I know I can rely on you?
- Staff have training days, reviews and meetings to discuss best practice.
- 50 years in business - uninterrupted trading for 24 hours per day 365 days per year
- A testament to our service and reliability
- We are family owned and run - we have a vested interest in keeping your fleet moving - and you happy
- We have an OPERATION ROOM NOT a call centre
So what is the difference between a call centre and an operation room?
- Our staff have a high degree of mechanical and recovery knowledge.
- We will understand what your problem is.
- We will know how to solve it without the need for delay, sub contracting and referral
- This ensures the correct hardware will be dispatched first time, every time.
Do you follow Health and safety policies?
We have taken action to implement the recommendations in the Health & Safety Executive public driving at Work (INDG382).
What are your Environment policies?
All our vehicles qualify for the EU regulated low emissions.
The
Association of Vehicle Recovery Operators Limited (AVRO) was formed
in 1977, the idea for the trade association came through a recognition
of a need to establish a representative body to lobby government departments
and other organisations involved in the decision-making process on all
matters relating to the vehicle recovery industry and also to raise
standards in the recovery industry. The
MOT test is a test that almost all vehicles must pass in order to legally
use the road network within the UK. This website has been designed to
help you understand the requirements for the MOT test. The
Retail Motor Industry Federation (RMIF) represents the interests of
operators in England, Wales, Northern Ireland and the Isle of Man providing
sales and services to motorists and businesses. ISO
9000 is a family of standards for quality management systems. ISO 9000
is maintained by ISO, the International Organization for Standardization
and is administered by accreditation and certification bodies.
PAS 43 is a Publicly Available Specification. Its aim is to improve
the safety of all people present during the recovery of vehicles following
an accident or breakdown.
LARO is a trade association representing recovery companies - those people who go out to fix and transport broken-down and accident-damaged vehicles. We used to only represent people who work within the M25, but now our membership is open to all UK recovery operators.
Description: Freight Transport Association can trace its roots back to 1889. In 1964 the Mansion House Association changed its name to the National Traders' Traffic Association and finally, in 1969, the three groups - the Traders' Road Transport Association, the Traders' Traffic Association and the Traders' Co-ordinating Committee - joined together to become Freight Transport Association.
Description: To watch over and protect the general interests of persons, bodies corporate or partnerships engaged or concerned in the operation of equipment used for the recovery, removal and transporting of vehicles incapable of proceeding under their own power and to promote the consideration and discussion of all questions affecting the vehicle recovery industry.
Description: The Freight Operator Recognition Scheme (FORS) is a unique, industry-led membership scheme that aims to transform freight delivery in London.
Description: National Highways Sector Schemes are bespoke integrated management schemes within an ISO 9001:2000 framework. They have been developed in partnership with all sides of the highways industry to interpret the international quality management standard as it applies to a particular activity or industry within the United Kingdom.
Description: The Institute of Vehicle Recovery has been designated
Caretaker Administrator of the National Training Scheme
for the Rescue and Recovery Industry by the National
Highways Sector Scheme Training Sub-Committee - NHSS17